Estiq Terms of Service

Effective 28 September 2026. These are the only current terms of estiq.ee; the earlier "Estiq Value" terms have been replaced. Amended 13 October 2026: section 4 (paid valuation report) added. Amended 14 October 2026: accuracy guarantee added to section 4.

1. Service provider and contact

The service is provided by WELDME OÜ (trading as Estiq), Estonian registry code 14086560, Tartu mnt 50-4, 10115 Tallinn, Estonia, email [email protected], phone +372 5808 5617. WELDME OÜ is not registered for VAT. Our single point of contact for authorities and users under Articles 11 and 12 of the Digital Services Act (DSA) is [email protected]; languages: Estonian, English, Russian.

2. Services

• Free automated valuation (AVM) and market insights – a statistical estimate, not a professional appraisal.
• Paid valuation report (PDF) – an automated valuation report for a specific apartment, see section 4.
• Broker contact – at your request we pass your enquiry to the partner broker named on the form.
• Bank appraisal referral – we put you in touch with a certified appraiser, who prepares an EVS 875 appraisal report.
• AI virtual staging and the floor plan maker.
• Business plans (e.g. Plus and Pro) – under a separate agreement.

3. Nature of the automated valuation

4. Paid valuation report

• Content. The report contains the Estiq automated valuation model (AVM) estimate, value range, property and location data with sources, the model's measured accuracy, comparables and local market data. It is informative and is not an EVS 875 valuation by a certified valuer (see section 3).
• Price and payment. The price is shown in euros before purchase. WELDME OÜ is not registered for VAT, so no VAT is added. Payment is made on Stripe's secure payment page (card, Apple Pay, Google Pay); card details never reach us. The contract is concluded when the payment succeeds.
• Delivery. The report opens immediately after payment, and the PDF report and invoice are sent to the email address entered at checkout. The report link works for 180 days; we recommend saving the PDF. The report data is frozen at the time of purchase and does not change later.
• Right of withdrawal. The report is digital content not supplied on a tangible medium. Before payment we ask you to expressly agree to immediate delivery and to acknowledge that you thereby lose your 14-day right of withdrawal (Estonian Law of Obligations Act § 53(4)(13); Directive 2011/83/EU art 16(m)). This confirmation is emailed to you with the report.
• Defects and refunds. If the report was not delivered or is materially wrong due to a technical error (e.g. a different address or floor area), write to [email protected] within 14 days. We will correct the report or refund the payment. A difference between the estimate and a later sale price or another valuation is not a defect; for a difference from a certified valuer's report, see the accuracy guarantee below. This does not limit your statutory consumer remedies.
• Accuracy guarantee (refund). If a certified valuer's valuation report for the same apartment shows a market value that differs from the market value in your Estiq report by more than 15%, we refund the price of the report. Conditions:
  1. Within 90 days of buying the report, send the full valuation report as a PDF to [email protected] together with your report number (EST-…).
  2. The valuation report follows the Estonian valuation standard EVS 875 and is signed by a certified real estate valuer (professional qualification level 5, 6 or 7) whose certificate is valid in the Estonian Qualifications Register (kutseregister.ee). It does not matter who ordered it (a bank, buyer or seller). Expert opinions, brokers' price opinions and other automated valuations are not accepted.
  3. The valuation report values the same apartment (address and apartment number), and its valuation date is no more than 3 months after the date of the Estiq report.
  4. The difference is calculated as (valuer's market value − Estiq market value) ÷ Estiq market value and must be more than 15% in either direction. Land, parking spaces or storage rooms that were not part of the Estiq report are left out.
  5. If the floor area, condition or other details you entered differ from those recorded by the valuer, we compare against an Estiq estimate recalculated with the valuer's details as of the Estiq report date.
  One refund per apartment and per customer. We reply within 14 days of receiving the documents and refund the full price to the original payment method; after the refund the report link stops working, while the invoice stays available. We use the valuation report only to check the claim and keep only its figures (value, valuation date, valuer company, condition, floor area); we delete the PDF within 30 days of our decision (see the privacy policy). This guarantee is voluntary and does not limit your statutory consumer rights.
• Invoice. The invoice is emailed to you and can be downloaded from the report page. Companies can add their name and VAT number at checkout.

5. Referred services

The brokerage or appraisal contract is concluded between you and the broker or appraiser; Estiq is not a party to it. Estiq may receive a referral fee from the partner. We tell you the partner's name before sharing your contact details. A consumer may withdraw within 14 days from a contract concluded with a broker or appraiser off-premises or at a distance; if you want the service to start before that period ends, the partner must ask for your express consent.

6. Your obligations

• Use the service lawfully and give truthful information in requests.
• Do not disrupt or overload the service, and do not collect data from it automatically in bulk without our written permission.
• Only upload photos you have the right to use. Do not upload photos showing recognisable people, identity documents or illegal content.
• AI-staged photos are generated images, not the actual condition of the room. If you use them in a listing, label them clearly as "virtually staged". Misleading use may breach consumer protection law.

7. User content and notices of illegal content

Floor plans and uploaded photos are private: we do not publish them to other users. We may remove content that breaks the law or section 6, and may restrict access to the service after repeated breaches; we will tell you the reason for such a decision. We do not use automated content moderation. If you find illegal content on estiq.ee, send a notice to [email protected]. Include the exact URL of the content, why you believe it is illegal, your name and email, and a statement that the notice is made in good faith. We confirm receipt and inform you of our decision.

8. Intellectual property

The site's software, models, design and texts belong to WELDME OÜ or its licensors. You may use them freely for personal purposes; commercial reuse requires our written permission. The Maa- ja Ruumiamet (Estonian Land and Spatial Development Board) data in the site's maps and aerial photos (base map, boundaries, orthophoto) may be used under the Maa- ja Ruumiamet open data licence. The oblique aerial photos (“view from the air”) are owned by Maa- ja Ruumiamet, and for the 2024 Tallinn frames together with the Tallinn Strategy Centre (Tallinna Strateegiakeskus); the source and the date the photo was taken are shown next to each photo. These photos are not covered by the reuse permission for Estiq's additions below. You can request removal of a photo at [email protected] or through the link under the photo. Estiq's additions (building outline, prices, design) may also be reused, including commercially, if you credit “Estiq (estiq.ee), Maa- ja Ruumiamet” with the data date shown on the image. Price statistics and data tables published by Estiq (including their machine-readable Dataset versions) are licensed under CC BY-SA 4.0: credit “Estiq (estiq.ee)” and share adapted versions under the same licence. Building Register data is used under CC BY-SA 3.0 and Statistics Estonia data under CC BY-SA 4.0.

9. Liability

We make reasonable efforts to keep estimates accurate and the service available, but an estimate may differ from the actual transaction price. WELDME OÜ is not liable for loss resulting solely from decisions based on an automated estimate. This limitation does not apply to damage caused intentionally or by gross negligence, to personal injury, or wherever the law does not allow liability to be limited. These terms do not limit a consumer's statutory rights. For business users we are not liable for indirect loss or lost profit.

10. Personal data

Processing of personal data is described in the privacy policy and cookies in the cookie policy.

11. Changes

We announce material changes to these terms on this page before they take effect.

12. Governing law and disputes

These terms are governed by Estonian law. Please send complaints to [email protected]; we reply within 15 days. If no agreement is reached, a consumer may turn free of charge to the Estonian Consumer Disputes Committee (Consumer Protection and Technical Regulatory Authority, Endla 10a, 10122 Tallinn, www.ttja.ee) or to the court of their place of residence. Disputes with businesses are settled by Harju County Court.